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If you need contact, support or cancellation information for your current Internet service provider, choose your provider from the ISP table below. If your Internet provider isn't in the list, please contact their customer service department or try a Google search for the ISP's name.

Google
 

Make sure your new Internet service is working properly and you have downloaded all of your email and sent everyone you correspond with notice of your new email address before canceling an existing ISP account.

If you are searching for a new ISP, We recommend that you try one of the low cost Internet access providers from our Dial-Up or High-Speed ISP comparison lists.

ISP Contact Information

  1. AT&T Worldnet Internet service
  2. America Online Internet service
  3. Basic Internet service
  4. BlueLight Internet service
  5. Compuserve Internet service
  6. Copper.net Internet service
  7. Earthlink Internet service
  8. GTC Internet Internet service
  9. Juno Internet service
  10. MSN Internet service
  11. Netscape Internet service
  12. NetZero Internet service
  13. PeoplePC Internet service
  14. Phreego Internet service
  15. Prodigy Internet service
  16. Toast.net Internet service

If your Internet service provider isn't listed, please contact its' customer service department or try a Google search for the ISP's name.

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At&t Worldnet Internet access

At&t Worldnet
http://att.net

Mailing Address:
AT&T Worldnet Services
P.O. Box 1923
Morristown, NJ, 07962
Phone: 1-800-400-1447

Technical Support Questions?
Web: http://help.att.net/iw/ci/homePage.jsp
Email Form: https://mailus.help.att.net/
Phone: 1-800-400-1447

Cancel Account:
At&t Worldnet members can cancel by phone, fax, or mail.

Call 1-800-400-1447 to cancel your membership by phone.
Ask that a confirmation be faxed or mailed to you.

Fax the completed fax cancellation form to 1-800-310-8129.

Mail the completed mail-in cancellation form to this address:

AT&T Worldnet Services
P.O. Box 1923
Morristown, NJ, 07962

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America Online Internet Access

America Online
http://aol.com

Mailing Address:
P.O. Box 1600
Ogden, UT 84401

Phone: 1-888-265-8008
Fax: 1-801-622-7969

Technical Support Questions?
Web: http://www.aol.com/info/info.adp

Cancel Account:
AOL members can cancel by phone, fax, or mail.
For additional information, go to Keyword: Cancel.

Call 1-888-265-8008 to cancel your membership by phone.
Ask that a confirmation be faxed or mailed to you.

Fax the completed fax cancellation form to 1-801-622-7969.

Mail the completed mail-in cancellation form to this address:

America Online
P.O. Box 1600
Ogden, UT 84401

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Basic Internet Access

Basic Internet
http://www.basicisp.net/

Mailing Address:
PO Box 511
Mount Vernon, OH 43050

Phone: (800) 456-3118

Technical Support Questions?
Web: http://www.basicisp.net/frames.asp?Page=/Support/Support.asp
Email: Support@BasicISP.net

Cancel Account:
BasicISP customers can cancel by phone:

BasicISP.net offers a risk free 30-day money back guarantee. If BasicISP.net doesn't work out for you we want you to go away saying nice things about us, so we just give you a refund. If for any reason, you need to cancel, at any time, just call us at 800-456-3118 and let us know why you are canceling.

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BlueLight Internet Access

BlueLight Internet
http://www.mybluelight.com
BlueLight is a United Online company.

Toreport spam, harassing, or otherwise offensive e-mail from a BlueLight Internet member, forward the message(s), including full headers, to spamdesk@support.mybluelight.com

Mailing Address:
NetBrands
21301 Burbank Blvd
Woodland Hills, CA 91367

Billing and Account Questions:
Call toll-free at 1-800-522-0839*

* This phone line is for billing-related calls only; billing agents are unable to answer other types of inquiries.

Technical Support Questions?
Web: http://www.mybluelight.com/support
E-mail: techsupport@bluelight.com
Phone: In the U.S., call 1-800-390-1977*

* A charge of US $1.95 per minute will apply. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian's permission to call.

Cancel Account:
BlueLight Internet members can cancel by phone:

Call toll-free at 1-800-431-5866
Before you call, please have your BlueLight Internet email address and your credit card information available, to help us verify your account.

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Compuserve Internet Access

Compuserve Internet
http://netscape.compuserve.com

Mailing Address:
CompuServe Interactive Services, Inc.
Customer Service Department
P.O. Box 17300
Jacksonville, FL 32245-7300

Customer Service: 1-800-848-8990

Customer Service Direct: 1-614-457-8600 (PAY)

Tech Support: 1-800-944-9871

Cancel Account:
CompuServe members can cancel by phone, fax, or mail.

Call 1-800-848-8990 to cancel your membership by phone.
Ask that a confirmation be faxed or mailed to you.

Fax the completed fax cancellation form to 1-904-357-7198.

Mail the completed mail-in cancellation form to this address:

CompuServe
P.O. Box 28650
Jacksonville, FL 28650-8650

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Copper.net Internet Access

Copper.net
http://www.copper.net/

Copper Special Deal
Promo Code: 5303153

Mailing Address:
Copper.Net, Inc.
PO Box 511
895 Harcourt Road
Mount Vernon, OH 43050

Phone: 1-888-336-3318

Technical Support Questions?
Web: http://www.mycopper.net/support.asp
Phone: 1-888-336-3318

Cancel Account:
Copper.net members can cancel by phone:

Copper.net offers a risk free 30-day money back guarantee. If Copper.net doesn't work out for you we want you to go away saying nice things about us, so we just give you a refund. If for any reason, you need to cancel, at any time, just call us at 888-336-3318 and let us know why you are canceling.

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Earthlink Internet Access

Earthlink
http://earthlink.net/

Mailing Address:
EarthLink, Inc.
1375 Peachtree Street, N.W., Level A
Atlanta, Georgia 30309

Technical Support Questions?
Web: http://support.earthlink.net
Phone: 1-800-327-5465

Billing and Account Changes:
Phone: 1-888-327-8454

Privacy Questions?
Web: http://www.earthlink.net/about/policies/privacy/
Email: privacyquestions@corp.earthlink.net

Cancel Account:
EarthLink members can cancel by phone or mail.

Call 1-800-719-4660 to cancel your membership by phone.
Ask that a confirmation be faxed or mailed to you.

Mail the completed mail-in cancellation form to this address:

Send certified letter to:
EarthLink, Inc.
1375 Peachtree Street, Level A
Atlanta, GA 30309

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GTC Internet Access

GTC Internet
http://www.gtcinternet.com/

Mailing Address:
3161 Airway Ave. Suite P-3
Costa Mesa, CA. 92626

Phone: 1-888-935-5959

Technical Support Questions?
Web: http://www.gtcinternet.com/support.asp
Phone: 1-800-238-8238

Billing and Account Changes?
Phone: 1-800-486-4030

Cancel Account:
GTC Internet members can cancel by phone:

If you would like to cancel your account, please call our toll-free billing support number at 1-800-486-4030.

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Juno Internet Access

Juno Online
http://www.juno.com/
Juno is a United Online company.

Mailing Address:
Juno Online Services, Inc.
1540 Broadway 27th Floor
New York, NY 10036

Technical Support Questions?
Web: http://www.juno.com/support/
Email: help@support.juno.com
Phone: 1-888-860-5866
Automated information: 1-800-654-JUNO

Cancel Account:
Juno Internet members can cancel by phone:

If you would like to cancel your account, please call our toll-free billing support number at 1-888-811-5866.

When you call, be prepared to provide your Juno Member ID and last 4 digits of your credit card or Platinum account number for verification purposes.

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MSN Internet Access

MSN
http://msn.com/

Mailing Address:
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052

Technical Support Questions?
Web: http://support.msn.com/
Phone: 1-800-386-5550

Cancel Account:
MSN members can cancel their subscriptions by phone,
24 hours a day, 7 days a week.

Phone: 1-800-386-5550

Call the number and follow the instructions to cancel your membership. Ask for a ticket number for confirmation of account cancellation.

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Netscape Internet Access

Netscape Online
http://www.my.netscape.com/

Mailing Address:
Netscape
PO BOX 17180
Jacksonville, FL 32245-7180

Contact: info@getnetscape.com

Technical Support Questions?
Web: http://isp.netscape.com/help/
Email: help@netscape.com
Phone support is $10/call

Cancel Account:
Netscape members can cancel by phone, fax, or mail.

Call 1-866-541-8233 to cancel your membership by phone.
Ask that a confirmation be faxed or mailed to you.

Fax the Netscape fax cancellation form form to 1-904-232-4900.

Print & complete the Netscape mail-in cancellation form, and mail to this address.

Netscape
PO BOX 17180
Jacksonville, FL 32245-7180

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NetZero Internet Access

NetZero
http://www.netzero.com
NetZero is a United Online company.

Mailing Address:
NetZero, Inc.
2555 Townsgate Road
Westlake Village, CA 91361-2650

Tel: 805-418-2020
Fax: 805-418-2026
Contact Info general - feedback@netzero.net

Technical Support Questions?
Web: http://www.netzero.net/support/support.html
Email: support@netzero.net
Live help 1-877-272-9929 (14.95$/call)

Cancel Account:
NetZero Internet members can cancel by phone:

Call toll-free at 1-800-851-7908
Before you call, please have your NetZero email address and your credit card information available, to help us verify your account.

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PeoplePC Internet Access

PeoplePC
http://www.peoplepc.com/

Mailing Address:
PeoplePC
P.O. Box 26909
San Francisco, CA 94126-090

Phone: 1-888-587-9669

Technical Support Questions?
Web: http://home.peoplepc.com/helpinfo/default.asp?
FAQ: http://www.peoplepc.com/faq/
Help: http://home.peoplepc.com/helpinfo/
Email Customer Service: member.services@peoplepc.com
Email Technical Support: tech.support@peoplepc.com

For billing related questions:
1-888-587-9669 (Customer Service)

Technical Support for PeoplePC Online Ultimate members:
1-877-947-3327 (Technical Support)

Technical Support for PeoplePC Online members:
Software installation issues are free by calling 1-877-947-3327.
All other technical support related calls are $1.95 per minute and can be handled 24 hours a day by calling: 1-900-285-8333

Cancel Account:
PeoplePC members can cancel by phone:

Call 1-888-587-9669 to cancel your membership.
Ask that a confirmation be faxed or mailed to you.

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Phreego Internet Access

Phreego

Mailing Address:
Phreego, LLC;
3201 Trisha Circle
DeWitt, MI 48820

Technical Support Questions?
Phone: Toll free at 1-866-771-7349


Cancel Account:
Phreego members can cancel by phone or online.

Call 1-866-771-7349 to cancel your membership by phone.
Ask that a confirmation be faxed or mailed to you.

Phreego has the no-questions-asked, 30-day, money back guarantee for first-time members. If you are not completely satisfied with our service within 30 days of signing up, just let us know. There's a handy cancel form right online through the Member Services link. Fill that in, and we'll refund your first month of service with no questions asked.

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Prodigy Internet Access

Prodigy
http://www.prodigy.com/

Mailing Address:
Prodigy Headquarters
6500 River Place Boulevard, Building III
Austin, Texas 78730

SBC Internet Services Customer Relations
1701 Alma Drive
Plano, Texas 75075

For SBC Dial Support please contact the SBC Dial Support Center at:
1-866-SBC-Dial (866-722-3425)

For SBC DSL Support please contact the SBC DSL Support Center at:
1-877-SBC-DSL5 (877-722-3755)

Cancel Account:
Prodigy members can cancel by phone or mail.

Call 1-800-213-0992 to cancel your membership by phone.
Ask that a confirmation be faxed or mailed to you.

Print & complete the Prodigy mail-in cancellation form, and mail to this address.

Prodigy Communication
P.O. Box 203370
Austin, TX, 78720-3370

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Toast Internet Access

Toast
http://toast.net/

Mailing Address:
TOAST.net Internet Service
4841 Monroe St. Suite 307
Toledo, OH 43623

Local Toledo: 419-292-2200
Toll Free: 1-888-862-7863
Fax: 419-474-1762

Technical Support Questions?
http://www.toast.net/support/

Cancel Account:
Toast.net members can cancel by phone or online.

Call 1-888-862-7863 to cancel your membership by phone.
Ask that a confirmation be faxed or mailed to you.

Cancel online in My Account.
Upon cancellation, you will get a confirmation number and your service will be active until the last day of the month - no refunds for a partial month. For annual payments, TOAST.net will refund the remaining balance minus any discounts applied during the term.

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This page last updated: Monday, 13-Feb-2017 20:29:40 MST